24/7 support from the people who build the system
Write to us from your agency system, or from here if you cannot log in. When your work has stopped, call us — we pick up around the clock.
- Weekends tooSaturdays, Sundays, holidays
- From the developerswho build OptiEstate
- All on recordreplies stay in the system
Top right, under your avatar. We see the page you are writing from and the system version, and the reply arrives in the bell.
Show me wherePick one — we will show you the fastest way
The fastest way is from the system itself
Anyone on the team can write from the agency system. We see the page they write from and the system version, and the reply arrives where you work.
- We see where you were
The page you write from and the system version come with the request — no need to describe them.
- Screenshots and files
Up to 5 files at once, up to 8 MB each: images, PDF, Excel, Word, ZIP.
- The whole team
By default every employee can write. Everyone sees their own requests, and the owner sees the whole team’s.
Cannot log in? Write to us here
This form is for when the system will not let you in, does not open, or is not linked with us yet. Enter your agency domain — the request goes straight to the people who support your system.
What helps us answer quickly
- What you were doing and what you expected
- What happened instead — the message on the screen
- A property number or a contact name
- A screenshot, if you have one
We will answer at the email you gave. If your work has stopped, also call +359 899 707 856 — we pick up around the clock.
Has your work stopped? Call us.
The phone is for the moments when the whole team is waiting:
- The agency system or website does not open
- Nobody on the team can log in
- An error stops the whole team from working
Frequently asked questions
How do I write from the agency system?
Top right, under your avatar, choose “Contact us”. Describe briefly what happens and how urgent it is, optionally with up to 5 files. We see the page you are writing from and the system version. The reply arrives in “Support” and as a notification in the bell.
Why do you ask for the agency domain?
The domain tells us which system is yours, so the request goes straight to the people who support it. Enter the address of your website or system, for example your-agency.com. You can paste the whole link too — we keep only the domain.
Do you work around the clock and at weekends?
Yes. Support is 24/7 — day and night, Saturdays, Sundays and holidays included. When your work has stopped, call +359 899 707 856; for everything else, write from the system or use the form here.
When should I call?
The phone is answered around the clock, 7 days a week. Call when your work has stopped: the system or the website does not open, nobody on the team can log in, or an error stops the whole team. For everything else, write — that way we have a description and screenshots, and the conversation stays on record.
What does “Resolved — please confirm” mean?
We have marked the request as resolved and we are asking you. If everything works, close it; if not, tell us what is still wrong and it goes back to “In progress”. With no answer 7 days after “Resolved”, the request closes by itself.
How do I suggest a new feature?
Under your avatar there is also “Suggest an improvement”. You see how every idea is doing: considering, planned, in development, released — or that we will not build it.
The form in the system says it is not linked with Techtonify. What do I do?
It means your system is not linked with us yet, so you cannot write from there. Use the form here or call us — we will link it.
